Welcome to Behind the Process
A collection of operational insights, leadership lessons, and best practices from organizations across New Hampshire, Vermont, and Massachusetts. Discover how local teams are solving problems, improving processes, and creating meaningful impact.
The ROI of a Pizza Party vs Living the Work
Theoretical work vs actual work might be the missing link in retention.
Operational Lessons from a Keene, NH Community Meal Packing Event
A simple meal packing event turned into a powerful reminder that lean is everywhere, and that at the center of every system is always people.